Privacy Policy

At BluePay, we are committed to protecting your privacy and safeguarding personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our website, dashboard, APIs, and payment pages (collectively, the “Services”). By using the Services, you agree to the terms outlined in this policy.

1. Introduction

This policy applies to information processed when you create an account, configure payment channels, initiate payments, and receive callbacks/webhooks through BluePay.

2. Information We Collect

2.1 Information You Provide

  • Account information (for example business name, email address, phone number, and user login details).
  • Support communications (for example messages you send to our support channels).
  • Payment-related inputs you submit through the dashboard or APIs (for example transaction references and callback/webhook URLs you configure).

2.2 Information Collected Automatically

  • Device and log information (for example IP address, browser type, pages accessed, access times, and error logs).
  • Usage information (for example feature usage and events for reliability and fraud prevention).
  • Cookies and similar technologies used for session management and security.

3. How We Use Your Information

  • Provide, maintain, and improve the Services.
  • Process transactions and deliver callbacks/webhooks.
  • Communicate with you about your account, service updates, and support requests.
  • Monitor and analyze usage to improve reliability and performance.
  • Detect, prevent, and address fraud, abuse, and security issues.
  • Comply with legal and regulatory obligations.

4. Disclosure of Your Information

We may share information in the following circumstances:

  • Service providers who perform services on our behalf (for example hosting, monitoring, and support tooling).
  • Payment networks and processors as needed to facilitate payment initiation and confirmations.
  • Legal requests where required to comply with applicable law, regulation, or valid legal process.
  • Business changes in connection with a merger, acquisition, or sale of assets (subject to appropriate safeguards).

5. Your Rights and Choices

You may have rights regarding your personal information, including:

  • Accessing and updating certain account information.
  • Opting out of non-essential communications.
  • Requesting deletion of certain personal data (subject to legal requirements).

To exercise these rights, contact us using the details in the “Contact” section.

6. Data Security

We implement technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where this happens, we take reasonable measures to ensure an appropriate level of protection.

9. Children’s Privacy

Our Services are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take steps to delete it where appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically to stay informed about how we collect, use, and protect information.

11. Contact

Questions or requests? Email hello@bluepay.co.ke.